Shipping

Modified on Thu, 30 Mar 2023 at 02:36 PM

Do you offer international shipping?


We are happy to offer international shipping via UPS Express Worldwide. Rates vary based on items purchased and destination country, but shipping costs generally start at $10.50 and up. UPS Express Worldwide brings packages to your home country and final delivery is made by your local postal carrier.


We are happy to provide a shipping estimate for any order - please email us at contact@cnocoutdoors.com or contact@dioritegear.com and let us know the items you are interested in purchasing, along with your country, so we can prepare an accurate shipping quote.


The cost of international shipping ranges from $10 to $90 and delivery times vary greatly depending on location. Shipments typically take 6-14 business days to clear customs and arrive.


Once your order is placed, please allow sufficient time for the customs process, both departing the US and entering your country.


It is difficult to give exact ETAs on international orders due to the variety of customs processes worldwide. While shipping times can vary, we estimate between 14-21 days for most countries; with some taking up to 45 days for delivery.


I just placed an order, how soon will it ship?


We generally ship items the business day after we receive the order. We are closed Saturday and Sunday and due to the schedules of our excellent shipping partners, orders placed after 11am cannot be shipped out until the next business day at the earliest. Note that as we are a small company, we occasionally close down for things like staff trail work days, events like PCT Days, and holidays - we will always have a banner on our site announcing closure days as they may add a day or two to shipping times.


My order just shipped, how soon will it reach me?


For domestic orders with regular shipping:


USPS First Class Mail: If your package is less than 1 lb / 16 oz. May take up to 10 business days in the US

USPS Priority Mail: Standard for packages over 1 lb / 16 oz. May take up to 7 business days in the US

UPS or FedEx Ground: Per selection, based on dimensions and distance.

Free Shipping (UPS, USPS Priority Mail or FedEx Ground): All orders over $45 qualify for Free Shipping. If you select this option, we will choose UPS Ground, USPS Priority Mail or FedEx Ground based on your package weight.


For domestic orders with express shipping:


We are closed Saturday and Sunday. If you place an order after 11PM PST on a Friday, the package will not leave our warehouse until Monday. Priority Mail Express can take up to 2 business days, especially to the Southeastern and Northeastern US. Cutoff time for all Express Shipping is 11am PST, Monday to Friday.

For international orders:


Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.

USPS Priority Mail International: Approximate 6 - 10 days transit (not including time spent in customs). Priority Mail packages can be tracked. 

USPS Priority Express Mail International Approximate 3 - 5 days transit (not including time spent in customs). Express Mail packages can be tracked. 

UPS Standard International: Approximate 2 - 7 days transit (not including time spent in customs). UPS packages can be tracked. 

*NOTE: Higher value items sent via UPS can incur higher C.O.D. fees for the customer 

Fed Ex Economy International: Approximate 3 - 5 days transit (not including time spent in customs ). Fed Ex packages can be tracked. 

DHL Express Worldwide: Approximate 3 - 5 days transit (not including time spent in customs ). DHL packages can be tracked. 

IMPORTANT: Customers are responsible for each shipping provider's brokerage fees plus their country’s duties and taxes. These are not collected, pre-paid, or determined by Cnoc Outdoors. 

If you refuse an international package or do not collect it from customs and you request a refund, the customs fees and return shipping are billed back to us and will be deducted from your refund. 


I live in Portland and I’d like my order ASAP, can I pick it up from your warehouse?


Absolutely! Choose the in store pick up option when you place your order. We’ll send you an email when your order is ready for pick up - there will be instructions in that email to ensure we’re expecting you. Make sure to arrive during our open warehouse hours of 10am-3pm M-F.


Can I come shop at your warehouse?


Unfortunately, our warehouse is not set up for retail. For maximum efficiency, we strongly recommend you place your order through our site and choose in store pickup if you’d like your order as soon as possible.


I’m thru-hiking - can you ship to a post office or another address along the trail?


Absolutely! Note that it is your responsibility to verify said address, confirm they will hold packages for thru-hikers, and arrive in time to receive your package.

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