Using Our Warranty

Modified on Mon, 27 Mar 2023 at 03:35 PM

We encourage customers to purchase CNOC products from your local, small business retailers! If you are in the US and purchased from our US dealers, you may contact us for after-purchase support.

International: If you purchased CNOC products from our non-US dealers, please contact the sellers directly, as they receive support from us.

Our current support hours are 10 am to 2 pm PST, Monday to Friday. We do our best to respond to messages left after hours within two business days.

Warranty claims can take up to 14 business days to resolve.

In some cases, photos are enough to diagnose a problem and we need to look at the item in person; in this case, we ask that you send the product to us. After we can take a closer look at the issue (in person, or via pictures/video), we can determine the appropriate solution and action(s) needed.

Warranty replacements, parts or returned fixed products are sent USPS First Class Package Service and may take up to two weeks to arrive. 

To file a Claim please open a support ticket and picking "Warranty" for details input.

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